Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

Your oder will be delivered in a timely manner on the day that is requested. Ideally the recipient will be available to receive the delivery. If the recipient is not available to receive the order we will leave the order in a place deemed appropriate to protect the arrangement. If you prefer that we reach the recipient by phone before our delivery attempt please let us know.

Due to the nature of our perishable products we are unable to offer a refund for orders delivered. We do our best to provide a quality fresh product. If you are dissatisfied with your order we can offer studio credit for the amount of the sale, less delivery and tax.

Subscription purchases are final and unable to be refunded once purchased. If you are unable to receive your subscription we can offer studio credit, less delivery and tax, toward a future purchase.